PRIVACY POLICY

Welcome to Loomiz! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.loomiz.in) and mobile application (collectively, the "Platform").

Effective Date: [21/03/2025] | Last Updated: [21/03/2025]

1. Introduction

    The website www.loomiz.in (“website”) and mobile application ‘Loomiz’ (App) (collectively, the “platform”) is owned, operated, and managed by Gama Textiles Private Limited, a company incorporated under the Indian Companies Act, 2013, with its registered office at 3rd Floor, The Statement, Gurgaon, Haryana, 122022.

    Gama Textiles Private Limited ("Loomiz," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our services through our website or mobile application. By using our Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

    2.1 Information You Provide to Us


    • Account Information: When you register, we collect your name, email address, phone number, and company details.
    • Order & Payment Information: We collect billing details, shipping addresses, and payment transaction data when you place an order.
    • Communication Data: When you contact us for support, we collect emails, messages, or other communication records.

    2.2 Information We Collect Automatically


    • Device & Usage Data: We collect device type, IP address, browser type, and activity logs when you access our platform.
    • Cookies & Tracking Technologies: We use cookies and similar tracking tools to personalize your experience and improve our services.

    2.3 Information from Third Parties


    • We may receive information from third-party authentication services (e.g., Google, Facebook) if you sign in via these platforms.
    • Payment providers share transaction details necessary for processing payments.

3. How We Use Your Information

    We use your information for the following purposes:

    • To Provide Services: Process orders, facilitate transactions, and deliver products.
    • To Improve User Experience: Personalize services, optimize navigation, and enhance functionality.
    • To Communicate with You: Send updates, respond to inquiries, and notify you about changes.
    • For Security & Fraud Prevention: Protect against unauthorized access, fraud, or other illegal activities.
    • For Legal Compliance: Meet regulatory and legal requirements.

4. How We Share Your Information

    We do not sell or rent your personal data. However, we may share information with:

    • Service Providers: Payment processors, shipping partners, and cloud hosting providers to facilitate transactions.
    • Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.
    • Business Transfers: If Loomiz undergoes a merger, acquisition, or asset sale, your data may be transferred.

5. Data Security & Retention

  • We use encryption, firewalls, and secure access controls to protect your data.
  • Data is stored securely and retained only as long as necessary for business and legal purposes.
  • Users can request data deletion by contacting us at privacy@loomiz.com.

6. Your Rights & Choices

    You have the following rights over your personal data:

    • Access & Update: View and modify your account information.
    • Opt-Out: Manage communication preferences and disable cookies.
    • Request Deletion: Ask us to delete your data, subject to legal obligations.
    • Data Portability: Request a copy of your data in a structured format.
    • To exercise these rights, contact us at privacy@loomiz.com.

    To exercise these rights, contact us at privacy@loomiz.com.

7. Cookies & Tracking Technologies

    We use cookies and analytics tools to enhance user experience. You can manage cookies via browser settings.

8. Third-Party Links & Services

    Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.

9. Updates to This Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page, and users will be notified of significant updates.

10. Contact Us

    For any privacy-related concerns, you can reach us at:
    Gama Textiles Pvt. Ltd.
    3rd Floor, The Statement, Sec-43, Gurgaon, 122022
    Email: privacy@loomiz.com
    Website: www.loomiz.com